Something wrong with Astro Assistant, or stuck somewhere? The questions below are the ones we get asked most. If you can't find your answer, write to us — we really do read them.
Email: [email protected]
Response time: We answer messages that arrive on weekdays within 3 business days at the latest. For account deletion requests, the process is written out on the Account Deletion page.
If you include these when you write, we'll sort it out much faster: the device you use (iPhone / Android), the app version (it's at the very bottom of the Settings page) and a screenshot if you have one.
Frequently asked questions
I made a purchase but my question credits didn't arrive
Question credits are added to your account once the receipt from the store is verified on our server. It usually takes a few seconds.
If they haven't arrived:
- Look at the Settings > My questions row; your balance is shown there, up to date.
- Sometimes the store leaves the purchase in a "pending approval" state (e.g. on accounts that need family approval). The app tells you this with the message "Your purchase is awaiting approval". Once the approval comes through, your credits are added automatically.
- If you made the purchase while your internet was down, close the app and open it again; verification is retried.
- If they still haven't arrived, write to us. Add the order number / receipt from the store to your message and we'll find the record and process it by hand.
The same purchase is never processed twice; if you see the message "This purchase was already added to your account", your credits have already been added.
I asked a question but no answer came
Most of the time this isn't a bug, it's by design:
- Answers don't arrive instantly. They're deliberately held for about 2–8 minutes, then appear in your "My questions" list. The app shows you the estimated time.
- Closing the app is no problem, the answer keeps being prepared in the background. If you've allowed notifications, we'll let you know when your answer is ready.
If no answer came and quite a lot of time has passed:
- If it says "This question can't be answered": the question wasn't found to be about your own life. Your question credit has been refunded automatically.
- If it says "Something went wrong": the answer couldn't be generated. Your question credit has been refunded automatically, and you can ask again.
- If the question is still in the "Preparing your answer" state and hours have passed, write to us.
How do I change my birth details?
You can edit them from Settings > My birth details. When you update the date, the time and the place, your chart is recalculated from scratch.
Important: You can change your birth details only once. Once you've used that, the field locks and shows as "Locked" in Settings.
The reason is this: the birth chart is the whole product, and every answer is written against that chart. One change is enough for you to correct a wrong time or city; but the chart shouldn't be a setting that can be turned this way and that at will.
So enter your details carefully the first time. If you don't know your birth time, tick the "I don't know my time" option — in that case your rising sign and house placements aren't shown, and the answers don't mention houses.
The lock doesn't open. If you really did get locked in with wrong data, write to us and we'll look at your case.
Purchases don't work / it says "Purchases are unavailable right now"
Try these in order:
- Check your internet connection.
- Make sure you're signed in to your App Store or Google Play account on your device.
- Close the app completely and open it again.
- Check on the store side whether your payment method is valid and whether there's a balance/card problem.
- Check whether a purchase restriction (Screen Time / Ask to Buy / Family Link) is turned on on your device.
Note: Question packs are consumable products, so there's no "restore purchases" button in the app, and there doesn't need to be. Your unspent balance is tied to your account; it stays where it is when you sign in with the same Google or Apple account.
How do I delete my account?
From the app: Settings > Delete my account. Two confirmation screens appear, and when you confirm the second one the process starts right away.
If you can't get into the app, you can request it by email as well. What gets deleted, what is kept and for how long, and how the email route works are written out step by step on the Account Deletion page.
Deletion can't be undone and your remaining question credits aren't refunded.
How do I get a refund?
Apple and Google collect the payment for in-app purchases, so you need to make your refund request directly to the store. We can't start a refund on your behalf.
- iPhone / iPad: go to reportaproblem.apple.com with your Apple ID, select the purchase in question and report a problem.
- Android: Google Play > Profile > Payments and subscriptions > Budget and order history, select the order in question, or create a refund request through Google Play support.
The refund decision is entirely subject to the store's policies. If the store approves the refund, we may deduct the question credits that came with that purchase and haven't been spent yet from your account.
For details, see the "Refunds" section of the Terms of Use page.
I can't sign in
There's no sign-up with email and password in Astro Assistant; there are only the Continue with Google and Continue with Apple options. So there's no "forgot my password" flow either.
- If you get a "Couldn't sign in" error, check your internet connection and try again.
- Sign in with Apple may be unavailable on some devices; in that case you can continue with Google.
- If you change the Google/Apple account you sign in with, you'll end up with a new account; your question credits and your chart are tied to the account you first signed in with.
How do I change the app's language?
Settings > Language. Right now there's Turkish and English. The language you choose determines not only the interface but also the language the answers are written in.
An answer felt upsetting or wrong
Use the "Report this answer" link underneath the answer. Choose a reason, and add a note if you like. Reports reach us and they get read.
Answers are generated by artificial intelligence and are for entertainment; they're no substitute for medical, legal, psychological or financial advice. If you're going to make a decision about something serious, please consult a professional.
How do I turn notifications off or on?
You can turn them off and on from the Settings > Notifications switch. When you turn it off, your device's notification token is deleted from our server and no notifications are sent to you.
You can also turn them off from your device settings: on iOS Settings > Astro Assistant > Notifications, on Android Settings > Apps > Astro Assistant > Notifications.
The app doesn't ask for notification permission on first launch; it asks after you send your first question, while you're waiting for the answer. If you don't grant it, the rest of the app works exactly the same.
We send two kinds of notification: the one that arrives when the answer to your question is ready, and short reminders if you haven't opened the app for a while. We don't send advertising notifications. For details see the Privacy Policy, section 2.4.
Notifications aren't arriving
- Check whether Settings > Notifications is on inside the app.
- Check whether the app has been granted notification permission in your device settings (the steps above).
- If "Do Not Disturb" / a focus mode is on on your phone, notifications may have been silenced.
- Notifications are sent in the evening according to your device's time zone; we don't send notifications in the middle of the night.
- If they still aren't arriving after all that, write to us.
Are there limits on writing a question?
There are: a question can be at least 8 and at most 500 characters. Your questions have to be about your own life: questions about someone else's fate, character or future that you have no part in are turned down and your question credit is refunded. Apart from that there's no topic limit — even if your question isn't directly about astrology it gets answered and spends one question credit.
Contact us
Email: [email protected]
ASTRO LABS TEKNOLOJİ LİMİTED ŞİRKETİ
Maslak Mah. Ayazağa Cad. B2 Blok No: 842
Don't send passwords, card numbers or ID details when you email us; we never need that information.
Related pages: Privacy Policy · Terms of Use · Account Deletion