The Astro Assistant mobile app is operated by ASTRO LABS TEKNOLOJİ LİMİTED ŞİRKETİ. These terms are the agreement between you and us for as long as you use the app. By signing in to the app, you accept these terms.
If you do not accept them, do not use the app.
1. The parties and what the service is
Service provider: ASTRO LABS TEKNOLOJİ LİMİTED ŞİRKETİ
Maslak Mah. Ayazağa Cad. B2 Blok No: 842
E-mail: [email protected]
User: the individual who downloads the app and opens an account — that is, you.
Here is what Astro Assistant does: it takes your date of birth, time of birth and place of birth, calculates a real birth chart from them using Swiss Ephemeris ephemeris data, and then answers the free-text questions you ask through that chart, using artificial intelligence.
Answers do not arrive instantly; they are prepared within a few minutes and appear in the "My questions" section of the app.
Notifications. If you allow notifications, the app sends you two kinds of notification: one when the answer to a question you asked is ready, and short reminders if you have not opened the app for a while. Notification permission is not required in order to use the service; you may decline it, and once you have granted it you can turn it off at any time from the Settings > Notifications switch or from your device's system settings. There is no advertising or third-party promotion inside the notifications. How the notification token is processed is written in section 2.4 of the Privacy Policy.
2. Opening an account
There is no e-mail and password registration in Astro Assistant. You can open your account in one of only two ways:
- Continue with Google
- Continue with Apple
Sign-in is verified through Firebase Authentication. For that reason, the security of your account depends on the security of the Google or Apple account you use. We do not hold your password and we cannot reset it.
Only you may use your account. Sharing, transferring or selling your account is prohibited.
3. Children and parental responsibility
Astro Assistant is not an app aimed at children, and it is not marketed to children.
The app does not carry out age verification of its own; the Google or Apple account you use to open an account is already subject to those platforms' own age rules. So we are not setting an age requirement here that we could not enforce — instead, we are writing down the actual situation:
- If you are not of legal age, you should use the app only with the knowledge and permission of your parent or guardian.
- All purchases in the app are made through an Apple ID or Google Play account. If you do not want your child to make purchases, you can use Apple's Ask to Buy and Google's Family Link tools; purchase control sits in those tools.
- If you notice that a child has opened an account without your knowledge, write to [email protected] and we will delete the account.
The app is not directed to children: on Google Play, no age group under 13 has been selected as a target audience, and the App Store age rating has likewise been set according to the nature of the content. You can see the current age rating in both stores on the app's store page. The rating was given according to the nature of the content: astrology-themed content generated by artificial intelligence and based on the user's free-text question; the absence of age verification inside the app; and the presence of in-app purchases. These statements are consistent with the two paragraphs above.
4. Question credits and pricing
Downloading the app and generating your birth chart are free. Asking a question requires a question credit. One question uses one credit.
You buy question credits through in-app purchase packs:
| Pack | Question credits it gives |
|---|---|
pack_3 | 3 questions |
pack_5 | 5 questions |
pack_10 | 10 questions |
What you need to know:
- These are one-off (consumable) purchases. There is no subscription, there is no auto-renewal, and no further money is taken from your account without telling you.
- Payment is charged to your store account. When you confirm a purchase, the fee is charged to your Apple ID or Google Play account. We do not see or store your card details.
- Question credits do not expire. Credits you have not used do not lapse on any date; they stay in your account.
- A used credit is not renewed and cannot be restored. Because they are consumable products, credits you have already spent cannot be "restored" when you delete and reinstall the app or move to another device; the balance sitting in your account, on the other hand, stays where it is when you sign in with the same Google/Apple account.
- A question credit is not money. It cannot be converted into cash, transferred, or moved to another account.
- Current prices are shown inside the app, in the local currency reported by the store. We may change prices; a change applies only to new purchases.
When a credit is refunded automatically
In some cases the question credit you spent is returned to you automatically, and you see it in the app:
- if the question you asked is not about your own life and therefore cannot be answered,
- if the answer cannot be generated because of a technical error.
This is not a refund of money; it is the question credit being added back to your balance.
5. Refunds
Payment for in-app purchases is collected by Apple and Google. For that reason, refund requests are subject to Apple's and Google's own refund policies, and you need to take your request directly to the store. We cannot start a refund with the store on your behalf.
- App Store (iOS): reportaproblem.apple.com
- Google Play (Android): the order history at play.google.com/store/account/subscriptions, or Google Play support
If the store approves a refund, we may deduct from your account the question credits granted by that purchase which you have not yet spent.
We are not touching the rights you have under consumer legislation: you can always exercise your rights under Law No. 6502 on the Protection of Consumers, and you can also write to us at the contact addresses above.
6. Artificial intelligence and disclaimer
This is the most important section of the agreement — please do not skip it.
- Answers are generated by artificial intelligence. No astrologer, counsellor or other human expert reads your question and writes the answer. Answers are generated with OpenAI's language model.
- Answers are for entertainment. Astro Assistant is an entertainment and personal curiosity app.
- Astrology is not a scientific method. The birth chart is produced with a real celestial mechanics calculation (Swiss Ephemeris), which means the planetary positions are astronomically correct; but deriving personality, events or the future from those positions is not a scientifically proven method. Read the answers not as a prediction or a diagnosis, but as a text to think about.
- Answers are not a substitute for professional advice. They do not take the place of medical, psychological, legal, financial or any similar professional advice. If you are going to make a decision about your health, your money, your legal situation or your mental health, consult a qualified professional.
- Do not use the app in an emergency. If you are having thoughts of harming yourself or someone else, call 112.
- Artificial intelligence makes mistakes. An answer may be wrong, inconsistent, irrelevant or upsetting. When you get an answer like that, use the "Report this answer" link underneath it; reports reach a human.
- You are responsible for the decisions you make based on the answers.
Before you start asking questions in the app, you see the notice about the use of artificial intelligence and give your consent. You cannot ask a question without giving that consent.
7. Your obligations and prohibited uses
While using the app:
- You must give correct information. If your date, time and place of birth are wrong, the chart comes out wrong too; that is your responsibility.
- Your questions must be about your own life. Questions about someone else's fate, character or future in which you yourself never appear are not answered; such a question is turned down and the question credit you spent is refunded to your balance (see section 4). Questions other than those are answered whatever their subject, and use one question credit.
- A question can be at least 8 and at most 500 characters.
You may not:
- use the app for an unlawful purpose or in a way that infringes someone else's rights,
- enter other people's personal data without their permission,
- send content that contains hate speech, harassment, threats or obscenity, or that is intended to harm someone,
- try to get past the safety limits of the artificial intelligence (prompt injection, jailbreak and similar attempts),
- use the app or the API with automated tools, bots or scraping methods; reverse-engineer it,
- try to bypass purchase verification, send fake receipts, or unfairly multiply question credits,
- place an excessive load on the service, or try to disable security measures,
- resell the answers you get from the app as an astrology, consulting or similar service.
8. Suspension and termination of your account
If we establish that you have breached these terms, we may suspend or close your account without notice. In serious breaches (fraud, fake purchases, harming others) we close it straight away.
A user whose account is closed because of a breach is not refunded their remaining question credits.
You too can delete your account whenever you like, without giving any reason, through Settings > Delete my account. What deletion means, and what is deleted and what is kept for a while, is written in detail on the Account Deletion page.
If we have to stop the service altogether, we will announce it a reasonable time in advance.
9. Intellectual property
The Astro Assistant name, logo, interface design, texts, images and software belong to us; they are protected by copyright and trademark legislation. You use the app under a limited, non-transferable and revocable licence, for personal, non-commercial use.
You may not copy, modify or distribute the app's code, or produce derivative works from it.
Your content: The questions you write belong to you. We process those questions only to generate an answer for you, to operate the service and to prevent abuse.
Answers: You can use and share the answer you receive personally. The copyright status of texts generated by artificial intelligence varies from country to country; we do not claim that you are given an exclusive right over the answers, and you accept that a similar text may come out for another user.
10. Limitation of liability
The service is provided "as is". We do not guarantee that it will run without interruption, that it will be free of errors, or that the answers will be correct, accurate or suitable for you.
To the maximum extent permitted by applicable law:
- We are not liable for indirect damages, loss of profit, loss of data, loss of reputation or non-pecuniary damages arising from use of the app.
- We are not liable for the consequences of decisions you take based on the answers.
- We are not liable for outages or errors in third-party services such as Google, Apple, Firebase and OpenAI.
- In any event, our total liability does not exceed the amount you paid to the app in the 12 months before the date the damage arose.
These limitations do not apply to damages arising from our intent or gross negligence, or to liabilities that the legislation does not permit to be limited. Your mandatory rights as a consumer are reserved.
11. Changes
We may update these terms. The current text takes effect from the date it is published on this page, and the "Last updated" date at the bottom of the page changes.
If we make a substantial change, we will notify you inside the app. Continuing to use the app after a change means that you accept the new terms.
12. Governing law and jurisdiction
These terms are governed by the law of the Republic of Türkiye.
The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes.
As a consumer, your right to apply — within the monetary limits — to the Consumer Arbitration Committees and the Consumer Courts in your own place of residence is reserved; the jurisdiction rule in this section does not limit that right.
13. Contact
ASTRO LABS TEKNOLOJİ LİMİTED ŞİRKETİ
Maslak Mah. Ayazağa Cad. B2 Blok No: 842
E-mail: [email protected]
Related pages: Privacy Policy · Support · Account Deletion